Capture the operator name, URL, service type, date, payment reference, messages and advertised terms. Keep originals and redact sensitive data before public sharing.
Stop payments first, preserve evidence second, then use the appropriate official route.
How to apply it
- Identify the exact service being offered, not only the parent brand or homepage label.
- Match the operator entity and product to the current official record.
- Keep offshore licence questions separate from Australian permission to provide the service.
What a polished site cannot prove
Availability, Australian-dollar pricing, familiar games, local imagery and a customer-service chat do not establish that an online casino is authorised for Australians. Likewise, an overseas badge does not expand the scope of an Australian wagering licence.
Evidence to preserve
Keep the full URL, date, service description, operator details, payment record, offer wording and correspondence. Redact passwords, full card numbers and identity documents before sharing material publicly.
Check the current service against ACMA information before relying on a commercial review or operator statement.