Public cases can reveal failure modes, but duplicate, rejected and unresolved cases must be separated. Star averages compress those differences.
The missing piece
Complaint counts need operator size, case selection, severity and resolution method before they become comparable.
A precise number or polished seal can still be incomplete. Ask who produced it, what exact entity or version it covers, what date it describes and which comparison or denominator is missing.
A three-step evidence test
- Define the claim. Write the exact proposition without promotional adjectives.
- Match the source. Prefer a regulator, provider rule file or complete contract for the fact in question.
- Keep the boundary. Do not extend one screenshot, case or configuration to the whole service.
DO THIS NEXT
Look for patterns and documented responses, not a single score.
What this does not prove
Even strong evidence about one mechanic does not establish operator legality, reliability or suitability. Keep product, payment, entity and jurisdiction questions separate, then join them only where a source actually does.